A VPN Company Canceled All Lifetime Subscriptions, Claiming It Didn’t Know About Them

1 month ago

The caller owners of VPN supplier VPNSecure person drawn ire aft canceling life subscriptions. The owners told customers that they didn’t cognize astir nan life subscriptions erstwhile they bought VPNSecure, and they cannot grant nan purchases.

In March, complaints started appearing online astir life subscriptions to VPNSecure nary longer working.

The first nationalist consequence Ars Technica recovered came connected April 28, erstwhile life subscription holders reported receiving an email from nan VPN supplier saying: “To proceed providing a unafraid and high-quality acquisition for each users, Lifetime Deal accounts person now been deactivated arsenic of April 28th, 2025.”

A transcript of nan email from “The VPN Secure Team” and posted connected Reddit notes that VPNSecure had antecedently deactivated accounts pinch life subscriptions that it said hadn’t been utilized successful “over 6 months.” The connection noted that VPNSecure was acquired successful 2023, “including nan technology, domain, and customer database—but not nan liabilities.” The email continues:

Unfortunately, nan erstwhile proprietor did not disclose that thousands of Lifetime Deals (LTDs) had been sold done platforms for illustration StackSocial.

We discovered this only months later—when a ample information of our resources were strained by these LTD accounts and precocious support measurement from users, who done portion of nan database, provided nary sustaining income to thief america amended and support nan service.

VPNSecure is offering affected users discounted caller subscriptions for either $1.87 for a period (instead of $9.95), $19 for a twelvemonth (instead of $79.92), aliases $55 for 3 years (instead of $107.64). The deals are disposable until May 31, per nan email.

This week, users reported receiving a follow-up email from VPNSecure providing much specifications astir why it made its bold and abrupt move. Screenshots of nan email shared connected Reddit opportunity that nan acquisition by InfiniteQuant Ltd. (which is simply a different institution than InfiniteQuant Capital Ltd., an InfiniteQuant Capital rep told Ars via email) was “an plus only deal.”

A VPNSecure typical claimed connected nan reviews tract Trustpilot that nan existent owners “did not summation entree to nan customer database until months” aft nan acquisition. According to VPNSecure’s owners, their acquisition netted them “the tech, nan brand, and nan infrastructure/technology—but nary of nan company, contracts, payments, aliases obligations from nan erstwhile owners.”

The existent owners said they didn’t writer nan seller because “a firm suit would’ve costs much than nan full acquisition of nan business.”

VPNSecure besides apologized to immoderate customers who felt caught disconnected defender by nan changes, noted their backlash, and thanked those who purchased caller subscriptions.

The email’s authors claimed that they could person chosen to unopen down VPNSecure aft learning astir nan life subscriptions but “chose nan difficult path.” They besides emphasized they “never will” waste life subscriptions.

Unaware of Lifetime Subscriptions

Customers person been incredulous astir VPNSecure's owners not knowing astir nan purchased life subscriptions earlier buying nan company. The firm's email to customers this week said nan existent owners reviewed six to 12 months of VPNSecure’s anterior “financials” earlier making nan purchase, but nan listing, profit and nonaccomplishment statements, and communications ne'er mentioned life deals.

The email included a nexus to a VPNSecure income listing dated April 2023 that shows an “estimated valuation” of $282,090–$344,770 and doesn’t mention life subscriptions.