Equinox and SoulCycle Customers in New York May Receive Refunds Over Membership Cancellation Issues

Equinox and SoulCycle customers successful New York whitethorn soon beryllium entitled to rate backmost owed to trouble canceling memberships.

On Friday, May 30, New York Attorney General Letitia James announced a $600,000 colony from nan fittingness company, claiming Equinox, Equinox+ and SoulCycle made it “hard for New Yorkers to cancel their membership.”

James alleged Equinox Group grounded to intelligibly disclose its subscription position and did not supply consumers pinch nan subscription acknowledgment required by New York law.

“New Yorkers should beryllium capable to cancel a rank they nary longer usage aliases want without breaking a sweat,” James said successful a statement. 

“The Equinox Group made it challenging for customers to extremity their membership, costing them clip and money. As a consequence of my office’s settlement, New Yorkers tin now cancel their rank pinch Equinox, SoulCycle, aliases immoderate of Equinox Group’s brands overmuch faster.”

PEOPLE reached retired to nan Equinox Group for remark but did not instantly perceive back.

"Prior to being made alert of this inquiry, we had already begun to make changes to our position and conditions successful conformance pinch each statutory requirements, and our policies are successful afloat compliance. We are pleased that this matter is resolved," an Equinox and SoulCycle spokesperson said successful a connection obtained by CBS News.  

According to nan position of nan settlement, Equinox Group must now salary $600,000 successful penalties and alteration its subscription practices, arsenic good arsenic connection refunds to subscribers who tried to cancel their rank but were incapable to.

Of nan complaints mentioned by nan Office of nan Attorney General (OAG), Equinox was accused of utilizing “hard-to-understand position and conditions” wrong nan company’s documents, which yet made nan cancellation process “complex, difficult, and time-consuming."

“This colony requires Equinox Group to salary $600,000 successful penalties and supply refunds of up to $250 to eligible New York subscribers who revenge complaints pinch nan Equinox Group, Federal Trade Commission, Better Business Bureau, aliases nan Office of nan Attorney General of nan State of New York betwixt February 9, 2021 and December 31, 2024,” per nan OAG property release.

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Eligible residents who first became subscribers aliases attempted to cancel their subscription betwixt Feb. 9, 2021, and Dec. 31, 2024, tin declare their information of nan colony by emailing Equinox Group by Aug. 2, 2025. 

SoulCycle subscribers should email NewYorkAGclaims@soul-cycle.com . Equinox Gym and Equinox+ subscribers should email NewYorkAGclaims@equinox.com. 

Subscriber restitution requests must see their sanction and nan telephone number aliases email reside associated pinch their account.